SwiftCIPC ("we", "our", or "us") is a business operated by Citadel Digital Services (Pty) Ltd. We are committed to protecting your personal information and respecting your privacy in accordance with the Protection of Personal Information Act, 2013 (POPIA).

1. Information We Collect

We may collect the following personal information when you use our website or request our services:

• Full name
• South African ID number or passport number
• Company information
• Email address
• Phone number
• Residential or business address (where required)
• Banking or payment information (where applicable)
• CIPC-related information required to perform our services
• Documents uploaded or submitted by you
• Any other information required to complete the service you have requested

We only collect information that is necessary to provide our services.

2. How We Use Your Information

Your personal information is used solely to:

• Register companies with the CIPC
• Process amendments, annual returns, beneficial ownership filings, and other CIPC services
• Provide SARS, COIDA, CIDB, and related business compliance services
• Verify your identity where required
• Communicate with you regarding your request
• Process payments and issue invoices
• Comply with applicable legal and regulatory requirements

3. Sharing Your Information

Your information may be shared only when necessary with:

• Companies and Intellectual Property Commission (CIPC)
• South African Revenue Service (SARS)
• Department of Employment and Labour
• Construction Industry Development Board (CIDB)
• Banking or payment service providers
• Government departments or regulatory authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

4. Protection of Your Information

We implement reasonable technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, misuse, or loss.

5. Cookies

SwiftCIPC does not use cookies to collect or store personal information through this website.

6. Retention of Information

Once the requested service has been successfully completed, we retain your submitted personal information and supporting documents for 7 days to allow for any immediate follow-up queries or corrections.

After the 7-day period, your information is automatically and securely deleted from our systems unless we are legally required to retain specific records for a longer period.

7. Your Rights

Under POPIA, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Object to certain processing where permitted by law.
• Request deletion of your personal information where legally applicable.
• Lodge a complaint with the Information Regulator of South Africa.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact SwiftCIPC using the contact details provided on our website.